Customer Survey Highlights TTC’s Commitment to Service, Quality and Long-Term Partnerships
TTC’s latest customer survey has highlighted the strength of the company’s customer relationships, with respondents praising its responsive service, high-quality products and straightforward approach to doing business.
The 2026 survey gathered feedback across a range of industries, including distributors, coatings, inks, paper, construction, automotive, textiles and specialist manufacturing.
The results demonstrate consistently high levels of customer satisfaction and reflect TTC’s continued commitment to providing knowledgeable, personal and dependable support.
Putting customers at the centre
Every survey respondent described TTC as easy or very easy to do business with, while 100% rated the company as very or extremely responsive.
Overall satisfaction was equally positive, with every respondent stating that they were either very or extremely satisfied with their experience of working with TTC.
These findings reflect the importance TTC places on understanding each customer’s requirements, responding quickly to enquiries and maintaining open, reliable communication throughout the customer relationship.
Customers also highlighted the professionalism, technical knowledge and helpfulness of TTC’s team. Consistent account contacts and strong working relationships were identified as particularly valuable aspects of the service provided.
Strong product quality and delivery performance
The survey also reinforced TTC’s reputation for product quality.
More than 95% of respondents rated TTC’s products as high or very high quality, demonstrating confidence in the consistency and reliability of the company’s product range.
Delivery performance was also rated highly, with more than nine out of ten respondents stating that TTC performs very or extremely well in delivering orders on time.
Together, these results underline TTC’s focus on providing customers with a dependable service from initial enquiry and technical support through to production and delivery.
Building lasting customer relationships
The survey responses demonstrate the strength and longevity of TTC’s customer partnerships.
More than 80% of respondents had worked with TTC for over two years. Among existing customers who completed the survey, more than 90% had been working with the company for longer than two years.
Customer loyalty also remains strong, with more than 95% of respondents saying they were very or extremely likely to purchase from TTC again.
These long-standing relationships are built on trust, product knowledge and a commitment to working closely with customers as their requirements develop.
Listening to support future growth
The survey also provided valuable insight into the products and services customers would like TTC to develop in the future.
New and innovative products were identified as the leading factor that could encourage customers to purchase more, selected by almost two-thirds of respondents.
Customers also expressed interest in long-term commercial agreements, sustainability-focused solutions and enhanced technical support.
This feedback will help inform TTC’s continued investment in product development, customer support and more sustainable solutions for the markets it serves.
TTC will also continue exploring opportunities to make the customer experience even more convenient, including improvements to ordering, product information and technical documentation.
Continuing to deliver excellent customer service
The positive survey results recognise the work of employees across TTC who support customers every day.
From providing technical advice and responding to enquiries to managing orders and maintaining reliable delivery schedules, the team remains focused on helping customers achieve the best possible results.
The survey findings will now be used to build on TTC’s existing strengths, guide future improvements and ensure the company continues to meet the changing needs of its customers.
TTC would like to thank everyone who took the time to participate in the survey and share their feedback.
The results provide a strong endorsement of the company’s customer-focused approach and its ongoing commitment to quality, responsiveness and long-term partnership.